Wulvern is now part of The Guinness Partnership. As a former Wulvern customer you can find all the information you need here. If you’d like to know more about Guinness, please visit the homepage.

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Call us: 01270 506200    Email us: here

Call us on 01270 506200 Email us on enquiries@wulvern.org.uk

Your repairs

Your repairs

Report a repair

For repairs that are our responsibility, our promise is to 'fix it'. This means in one visit where possible, at a time which is convenient to you, or as soon as we can and so it is unlikely to need repairing again.

All repairs should be reported to our Home Support Team. There are many ways you can contact us; please see below.


Emergencies are those which put someone's health, safety or security at immediate risk, or seriously affect the structure of the building, such as a fire, major electrical faults, broken door locks or floods.

In the event of a fire, dial 999, then call us on 01270 506200.

In the event of a gas leak, contact The National Grid Gas Emergency Services immediately on 0800 111 999.  Then call us on 01270 506200

In the event of an emergency repair, call us immediately on 01270 506200 to report it. Calls to this number outside working hours should be strictly for emergencies only.

There are a number of ways you can report a repair.  You will need to provide us with your name, address and daytime telephone number, along with a summary of the repair required, how we access your home and when you will be in.


Report a repair now using your account to tell us exactly where the repair is required!

Report a repair now ›

Text us

Text the details of the repair to 07903 009002 please start your text with the word REPAIR


Call our Home Support Team on 01270 506200 (between 8.30am - 5.00pm Monday - Friday)


Write to us at Home Support Team, Wulvern House, Electra Way, Crewe, CW1 6GW


Visit Wulvern House, Electra Way, Crewe, CW1 6GW (between 8:30am - 5.00pm Monday - Friday)